Our Policies
The following policies are in place to ensure clarity, consistency, and fairness for all clients. As a practice, we adhere to these policies strictly and apply them consistently across all appointments.
These guidelines help us protect clinical time, maintain professional standards, and provide high-quality care to everyone we serve. We appreciate your understanding and cooperation.
Cancellation Policy
We require 48 hours’ notice for any appointment cancellations or changes.
Appointments cancelled with less than 48 hours’ notice, as well as missed appointments, will be subject to the full session fee.
Your appointment time is reserved specifically for you. Providing adequate notice allows us to offer that time to another client who may be waiting for support.
We understand that emergencies can occur. If something unexpected arises, please contact us as soon as possible.
Late Arrival Policy
Sessions begin and end at the scheduled time.
If you arrive late, your session will still end at the originally scheduled time in order to respect the appointments of other clients.
If you have not arrived or contacted us within 15 minutes of your scheduled start time, the appointment will be considered a missed session and the full session fee will apply.
We are unable to extend sessions beyond the scheduled time.
Documentation, Consent & Insurance
All required intake, consent, confidentiality, and insurance authorization forms must be completed and signed prior to your scheduled appointment time.
If documentation has not been completed before your appointment, your session will begin at the scheduled time and the remaining time may be used to complete the required forms in the lobby. Session time will not be extended to accommodate incomplete paperwork.
For clients using extended health benefits, insurance consent and authorization forms must also be submitted prior to the session. If required insurance documentation is not received before your appointment begins, the session fee will be processed to the credit card on file. You may then submit your receipt directly to your insurance provider for reimbursement.
Completing all documentation in advance ensures your therapy time is focused fully on your care and allows us to maintain consistent administrative standards for all clients.
Payment Policy
Session fees are due at the time of your appointment.
A valid credit card must be kept securely on file. Payment will be processed following your session unless alternative arrangements have been made in advance.
If payment is frequently delayed or not completed at the time of your appointment, it may impact our ability to confirm future bookings. This helps us ensure consistent access to care for all clients.
Receipts for insurance reimbursement will be provided promptly after payment is processed.