Frequently Asked Questions

Rise & Shine Counselling offers individual counselling, couples counselling, and youth counselling, with sessions available both in-person and online. We support clients with a wide range of concerns, including communication challenges, anxiety and stress, relationships, life transitions, neurodivergence, grief, burnout, and more. Whether you’re seeking personal growth, support through a difficult time, or a space to strengthen your relationships, we’re here to help you move toward clarity, connection, and well-being.

In Canada, counsellors are not permitted to diagnose ADHD. However, at Rise & Shine Counselling, we offer ADHD-focused counselling and support to help you understand and manage your symptoms. This can include strategies for organization, focus, time management, emotional regulation, and coping with overwhelm. We can also provide resources for where to seek a formal assessment if this is something that is important for you. We are happy to take a non-pathologizing, strengths-based approach if that feels more comfortable, helping you develop practical skills and insights that make daily life feel more manageable and balanced.

Yes, our therapists practice trauma-informed counselling, which means we approach every session with an understanding of how past experiences and trauma can impact thoughts, emotions, and behaviors. Our focus is on creating a safe, supportive, and non-judgmental space where you feel heard and respected. We tailor our approach to your needs, helping you build coping skills, process experiences at your own pace, and strengthen resilience, whether you’re working through past trauma, managing triggers, or navigating ongoing stress.

Finding the right therapist is an important part of your counselling journey, and it’s normal to take some time to find a good fit. At Rise & Shine Counselling, we consider your needs, goals, preferences, and the type of support you’re looking for when helping match you with a therapist. If you’re unsure where to start, we offer a "Match with a Therapist" option to help guide you to the best fit. Many clients also find it helpful to book an initial consultation to see how the therapist’s style feels and whether you feel comfortable and understood. You’re welcome to switch or try different therapists if needed. Our priority is that you feel supported, safe, and able to make progress in a way that works for you. Want to match with a therapist? Follow this link: Match with a Therapist | Rise & Shine Counselling & Wellness(https://www.riseandshinecounselling.ca/match-with-a-therapist)

During your first session at Rise & Shine Counselling, you can expect a warm, supportive, and non-judgmental space where your counsellor will take the time to get to know you. This includes discussing your goals, concerns, and what brought you to counselling, as well as exploring your preferences for how therapy can best support you. Your counsellor may also explain their approach, answer any questions you have about the process, and work with you to develop a plan that fits your needs. The first session is about building comfort, understanding, and trust, so you leave feeling heard and clear on the next steps.

Yes, all of our counsellors at Rise & Shine Counselling are either Registered Clinical Counsellors (RCC) or Canadian Certified Counsellors (CCC). This ensures that you are receiving care from qualified professionals who meet rigorous standards for training, ethics, and ongoing professional development.

Yes, we offer counselling support for depression and other mood disorders. Our sessions focus on helping you understand your emotions, develop practical coping strategies, and explore patterns that may be affecting your mood. We tailor our approach to your needs, whether that involves building resilience, improving daily functioning, or working through difficult experiences. Sessions are available in-person or online, and our goal is to provide a safe, supportive space where you can work toward greater emotional well-being.

Absolutely! You can easily book your counselling session online through our secure, user-friendly booking platform. It’s fast, convenient, and available 24/7, so you can choose the time that works best for you and get started on your journey toward support and growth right away. Follow this link to connect with one of our counsellors today: Book Online | Rise & Shine Counselling & Wellness(https://riseandshine.janeapp.com/)

Yes, we offer counselling for relationship challenges for both individuals and couples. For individuals, sessions can focus on recognizing your relationship habits, improving communication, setting healthy boundaries, and exploring attachment styles. For couples, counselling provides a safe space to address conflict, rebuild connection, and strengthen emotional intimacy. We work with you to develop practical strategies and insights around communication, boundaries, and attachment, helping you feel more confident, connected, and supported in your relationships.

In many cases, counselling is covered by extended health benefits in British Columbia, but coverage can vary depending on your plan. We recommend checking with your insurance provider to confirm your specific benefits. To make access easier, we also offer direct billing for a variety of insurance companies, so you can focus on your sessions without worrying about upfront payments.

Yes, we provide counselling for stress, burnout, and work-related anxiety. Our sessions focus on exploring the factors contributing to stress, developing practical strategies to manage demands, and finding ways to restore balance in your life. We aim to help you regain energy, clarity, and a sense of control, supporting you in navigating challenges at work and in daily life.

We ask that all clients provide at least 48 hours’ notice if they need to cancel or reschedule an appointment. Cancellations made with less than 48 hours’ notice will be charged the full session fee. This helps us offer appointment times to others who may need support and respect the time and commitment of our therapists. Keeping a consistent schedule allows us to provide the best possible care for all our clients and therapists.

In many cases, you can get started right away. Many of our therapists do not have waitlists, and we offer varying schedules to accommodate different client availabilities. We’ll work with you to find a session time that fits your needs. Follow this link to connect with one of our counsellors today: Book Online | Rise & Shine Counselling & Wellness(https://riseandshine.janeapp.com/)

Yes, we provide counselling support for teens and young adults. We have counsellors who specialize in working with this age group, helping them navigate stress, anxiety, relationships, identity, and life transitions in a safe, supportive space. Our goal is to create a space where young people can explore challenges, build confidence, and develop skills to manage life’s ups and downs. Sessions are available in-person or online.

At Rise  &  Shine  Counselling, your privacy and confidentiality are a top priority. We follow strict ethical standards, which means that everything you share in a session is kept confidential and will not be disclosed without your consent, except in the following legal or ethical circumstances: • When there is a clear and imminent risk of serious harm to yourself or others • Where disclosure is required by law, such as a court order or subpoena • Where a child or vulnerable adult is in need of protection You may also provide clear, written consent for us to consult with other members of your support network, including doctors, psychiatrists, or other health professionals, if you choose. Your counsellor will always review the limits of confidentiality with you at the beginning of your sessions so you know exactly what to expect. You have the right to informed consent on an ongoing basis, so if you ever have any questions, please ask your counsellor or another staff member to clarify. Along with your privacy, your comfort and trust are very important to us.