Question 1

What types of counselling services does Rise & Shine Counselling offer?

Accepted Answer

Rise & Shine Counselling offers individual counselling, couples counselling, and youth
counselling, with sessions available both in-person and online.

We support clients with a wide range of concerns, including communication challenges,
anxiety and stress, relationships, life transitions, neurodivergence, grief, burnout, and
more. Whether you’re seeking personal growth, support through a difficult time, or a
space to strengthen your relationships, we’re here to help you move toward clarity,
connection, and well-being.

Question 2

Do you provide anxiety counselling in Vancouver?

Accepted Answer

Yes, we offer anxiety counselling in Vancouver, with sessions available in-person or
online. This means you can come into our cozy office or stay in the comfort of your own
home for sessions.

Our approach focuses on helping you understand what’s driving your anxiety, learn
practical tools to manage symptoms, and build long-term coping strategies that support
your overall well-being. We tailor each session to your needs, whether you’re navigating
chronic stress, panic, worry, social anxiety, or simply feeling overwhelmed.
If you’re unsure where to begin, we’ll work together to create a pace and plan that feels
supportive and manageable.

Question 3

How does couples therapy work at Rise & Shine Counselling?

Accepted Answer

At Rise & Shine Counselling, couples therapy is designed to help partners reconnect,
communicate more effectively, and navigate challenges together. We draw from
evidence-based approaches such as the Gottman Method, which focuses on building
friendship, improving communication, and managing conflict constructively, and
Emotionally Focused Therapy (EFT), which helps couples understand and reshape
emotional patterns that impact connection and intimacy.

Sessions are available in-person or online, and we tailor the process to your unique
relationship. Some couples benefit from shorter sessions, while others choose longer
sessions depending on the topics being addressed. Our goal is to provide a safe and
supportive space where both partners feel heard and understood, and where
meaningful growth can happen together.

Question 4

Can you help with ADHD assessments or counselling?

Accepted Answer

In Canada, counsellors are not permitted to diagnose ADHD. However, at Rise & Shine
Counselling, we offer ADHD-focused counselling and support to help you understand
and manage your symptoms. This can include strategies for organization, focus, time
management, emotional regulation, and coping with overwhelm. We can also provide
resources for where to seek a formal assessment if this is something that is important
for you.

We are happy to take a non-pathologizing, strengths-based approach if that feels more
comfortable, helping you develop practical skills and insights that make daily life feel
more manageable and balanced.

Question 5

Do your therapists specialize in trauma-informed therapy?

Accepted Answer

Yes, our therapists practice trauma-informed counselling, which means we approach
every session with an understanding of how past experiences and trauma can impact
thoughts, emotions, and behaviors. Our focus is on creating a safe, supportive, and
non-judgmental space where you feel heard and respected.

We tailor our approach to your needs, helping you build coping skills, process
experiences at your own pace, and strengthen resilience, whether you’re working
through past trauma, managing triggers, or navigating ongoing stress.

Question 6

How do I know which therapist is the right match for me?

Accepted Answer

Finding the right therapist is an important part of your counselling journey, and it’s
normal to take some time to find a good fit. At Rise & Shine Counselling, we consider
your needs, goals, preferences, and the type of support you’re looking for when helping
match you with a therapist.

If you’re unsure where to start, we offer a "Match with a Therapist" option to help guide
you to the best fit. Many clients also find it helpful to book an initial consultation to see
how the therapist’s style feels and whether you feel comfortable and understood. You’re
welcome to switch or try different therapists if needed. Our priority is that you feel
supported, safe, and able to make progress in a way that works for you.

Want to match with a therapist? Follow this link: Match with a Therapist | Rise & Shine Counselling & Wellness(https://www.riseandshinecounselling.ca/match-with-a-therapist)

Question 7

Do you offer virtual or online counselling sessions in Vancouver?

Accepted Answer

Yes, we offer virtual counselling sessions for both individuals and couples in Vancouver.
Online sessions provide a convenient and flexible option if you prefer to attend from the
comfort of your own space, are feeling unwell, or are traveling and need to maintain
continuity in your care.

Virtual counselling allows you to access the support you need without the stress of
commuting, making it easier to fit therapy into your schedule while still receiving the
same professional, compassionate care as an in-person session.

Question 8

How long is a typical counselling session?

Accepted Answer

We offer 50-minute and 80-minute sessions for both individuals and couples, available
in-person or virtually.

The length you choose can depend on a few things, such as your financial comfort, the
topics you’re exploring, and how much space you feel you need in each session. Some
people prefer the consistency of a 50-minute session, while others appreciate the extra
time that an 80-minute session provides for deeper work. Many clients even switch
between the two lengths depending on what they’re addressing that week.

If you’re unsure which option is best for you, we can talk through it together and find a
rhythm that feels best for you.

Question 9

What should I expect during my first therapy appointment?

Accepted Answer

During your first session at Rise & Shine Counselling, you can expect a warm, supportive, and non-judgmental space where your counsellor will take the time to get to know you. This includes discussing your goals, concerns, and what brought you to counselling, as well as exploring your preferences for how therapy can best support you.

Your counsellor may also explain their approach, answer any questions you have about the process, and work with you to develop a plan that fits your needs. The first session is about building comfort, understanding, and trust, so you leave feeling heard and clear on the next steps.

Question 10

Are your counsellors registered clinical counsellors (RCC) or equivalent?

Accepted Answer

Yes, all of our counsellors at Rise & Shine Counselling are either Registered Clinical Counsellors (RCC) or Canadian Certified Counsellors (CCC). This ensures that you are receiving care from qualified professionals who meet rigorous standards for training, ethics, and ongoing professional development.

Question 11

Do you offer counselling for depression or mood disorders?

Accepted Answer

Yes, we offer counselling support for depression and other mood disorders. Our sessions focus on helping you understand your emotions, develop practical coping strategies, and explore patterns that may be affecting your mood.

We tailor our approach to your needs, whether that involves building resilience, improving daily functioning, or working through difficult experiences. Sessions are available in-person or online, and our goal is to provide a safe, supportive space where you can work toward greater emotional well-being.

Question 12

Can I book a session directly online?

Accepted Answer

Absolutely! You can easily book your counselling session online through our secure, 
user-friendly booking platform. It’s fast, convenient, and available 24/7, so you can choose the time that works best for you and get started on your journey toward support and growth right away.

Follow this link to connect with one of our counsellors today: Book Online | Rise & Shine Counselling & Wellness(https://riseandshine.janeapp.com/)

Question 13

Do you provide counselling for relationship issues or conflict?

Accepted Answer

Yes, we offer counselling for relationship challenges for both individuals and couples. For individuals, sessions can focus on recognizing your relationship habits, improving communication, setting healthy boundaries, and exploring attachment styles. For couples, counselling provides a safe space to address conflict, rebuild connection, and strengthen emotional intimacy.

We work with you to develop practical strategies and insights around communication, boundaries, and attachment, helping you feel more confident, connected, and supported in your relationships.

Question 14

Is counselling covered by extended health benefits in BC?

Accepted Answer

In many cases, counselling is covered by extended health benefits in British Columbia, but coverage can vary depending on your plan. We recommend checking with your insurance provider to confirm your specific benefits.

To make access easier, we also offer direct billing for a variety of insurance companies, so you can focus on your sessions without worrying about upfront payments.

Question 15

Do you offer therapy for stress, burnout, or work-related anxiety?

Accepted Answer

Yes, we provide counselling for stress, burnout, and work-related anxiety. Our sessions focus on exploring the factors contributing to stress, developing practical strategies to manage demands, and finding ways to restore balance in your life.

We aim to help you regain energy, clarity, and a sense of control, supporting you in navigating challenges at work and in daily life.

Question 16

What is your cancellation or rescheduling policy?

Accepted Answer

We ask that all clients provide at least 48 hours’ notice if they need to cancel or reschedule an appointment. Cancellations made with less than 48 hours’ notice will be charged the full session fee.

This helps us offer appointment times to others who may need support and respect the time and commitment of our therapists. Keeping a consistent schedule allows us to provide the best possible care for all our clients and therapists.

Question 17

How soon can I get an appointment with a therapist?

Accepted Answer

In many cases, you can get started right away. Many of our therapists do not have waitlists, and we offer varying schedules to accommodate different client availabilities. We’ll work with you to find a session time that fits your needs.

Follow this link to connect with one of our counsellors today: Book Online | Rise & Shine Counselling & Wellness(https://riseandshine.janeapp.com/)

Question 18

Do you offer counselling for teens or young adults?

Accepted Answer

Yes, we provide counselling support for teens and young adults. We have counsellors who specialize in working with this age group, helping them navigate stress, anxiety, relationships, identity, and life transitions in a safe, supportive space.

Our goal is to create a space where young people can explore challenges, build confidence, and develop skills to manage life’s ups and downs. Sessions are available in-person or online.

Question 19

What therapeutic approaches do your counsellors use?

Accepted Answer

Our counsellors use a variety of evidence-based approaches tailored to each client’s needs. This includes, but is not limited to, methods such as Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), Acceptance and Commitment Therapy (ACT), Emotionally Focused Therapy (EFT), the Gottman Method for couples, mindfulness-based strategies, and strengths-based approaches.

We work with you to choose techniques that best support your goals, whether that’s managing anxiety, improving relationships, exploring identity, or navigating life transitions. Our flexible approach ensures that therapy is personalized, practical, and effective.

Book a consult to find out what approach might work best for you: Book Online | Rise & Shine Counselling & Wellness(https://riseandshine.janeapp.com/)

Question 20

How is confidentiality handled during counselling sessions?

Accepted Answer

At Rise  &  Shine  Counselling, your privacy and confidentiality are a top priority. We follow strict ethical standards, which means that everything you share in a session is kept confidential and will not be disclosed without your consent, except in the following legal or ethical circumstances:

• When there is a clear and imminent risk of serious harm to yourself or others
 • Where disclosure is required by law, such as a court order or subpoena
 • Where a child or vulnerable adult is in need of protection
You may also provide clear, written consent for us to consult with other members of your support network, including doctors, psychiatrists, or other health professionals, if you choose.

Your counsellor will always review the limits of confidentiality with you at the beginning of your sessions so you know exactly what to expect. You have the right to informed consent on an ongoing basis, so if you ever have any questions, please ask your counsellor or another staff member to clarify. Along with your privacy, your comfort and trust are very important to us.